Cloud Support Engineer - Troubleshooting (2-3 yrs) Pune (Systems/Product Software)
Sampoorna
Pune
3d ago
source : iimjobs.com

About Job : Job Description :

Job Description :

  • Should be responsible for the following items.
  • Provide Tier 1 support for Systems General Client base.
  • Process documented procedures daily.
  • Maintain positive communication with clients and application support teams via phone and email using proper etiquette.
  • Adhere to strict Cloud Department policies and procedures to ensure client data is secure at all times and to ensure the standardization of client data handling.
  • Application server setup, maintenance, and troubleshooting.
  • Installation, configuration and support of Company and third party software.
  • Provide phone based client support for connectivity and system uptime.
  • Troubleshooting systems automation.
  • Some weekend, holiday and overnight work.

    Skillset and Requirements :

    1. Must have min. 1-2 years of hands on experience in desktop support environment.

    2. Good understanding of Windows Server Operating Systems.

    3. Knowledge on IIS would be an added advantage.

    4. Understanding of System side like DNS, DHCP and windows domain setup.

    5. Knowledge on SQL Server database backup / restore would be an added advantage.

    6. Microsoft certifications would be an added advantage.

    7. Bachelor s degree in Computer Science / Information Technology.

    8. Ability to handle multiple tickets simultaneously.

    If you are interested to take it ahead then please apply furnishing the following details :

    Current CTC : Expected CTC :

    Expected CTC : Notice Period :

    Notice Period : Reason for Change :

    Reason for Change : Total Experience :

    Total Experience :

    Total exp on Cloud Support :

    Total exp on Azure :

    Willing to work in 24- 7(If Requires) :

    1. Are you Willing to work at S.B.Road :

    2. Willing to appear for test :

    3. Interview Availability :

    4. Reason for Change :

    5. Any other offer in hand :

    6. Appraisal status :

    7. Current Pune location :

    8. Any gap in education or employment : 9. Year of Passing :

    ref : hirist.com)

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