Technical Support Specialist II
OSI Systems, Inc
Madhapur, Hyderabad, AP, IN
4d ago

Responsibilities

Requirement for the Role :

  • 4+ years of Application / Batch Monitoring support experience
  • Experience in supporting ERP applications such as Dynamics 365, Navision, CRM and HFM is an added advantage.
  • Good Communication Skills - Oral & written.
  • Willingness to work 24 / 7 in shifts on rotational basis
  • Must be a well-organized and quick learner.
  • Ability to do multi-tasking and work in a TEAM
  • Ability to work under pressure
  • Ability to speak to users across the globe
  • Job Description :

  • Technical Support will be the 1st point of contact to all the technical needs of the users
  • Respond to the user Incidents / requests either via mail, call, chat or in person based on the need.

  • Coordinates, diagnoses and troubleshoots reported operational issues in 24 / 7 environment.
  • Provides applications support services to employees with technical problems and information technology issues
  • Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
  • Provides case status updates to management and end-users.
  • Supports and maintains effective relationships with users.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
  • Self-starter, fast learner and a team player with strong communication and interpersonal skills.
  • Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
  • Duties may be modified or assigned at any time to meet the needs of the business.
  • Qualifications

  • BTech( CSC, IT & ECE) or BSC computers graduates.
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