Requirement for the Role :
4+ years of Application / Batch Monitoring support experience
Experience in supporting ERP applications such as Dynamics 365, Navision, CRM and HFM is an added advantage.
Good Communication Skills - Oral & written.
Willingness to work 24 / 7 in shifts on rotational basis
Must be a well-organized and quick learner.
Ability to do multi-tasking and work in a TEAM
Ability to work under pressure
Ability to speak to users across the globe
Job Description :
Technical Support will be the 1st point of contact to all the technical needs of the users
Respond to the user Incidents / requests either via mail, call, chat or in person based on the need.
Coordinates, diagnoses and troubleshoots reported operational issues in 24 / 7 environment.
Provides applications support services to employees with technical problems and information technology issues
Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
Self-starter, fast learner and a team player with strong communication and interpersonal skills.
Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business.
BTech( CSC, IT & ECE) or BSC computers graduates.