Client Services - Associate - Events
Cvent
HR, Gurgaon
9d ago

What You Will Be Doing

  • Support clients over the phone and email by answering their product questions and offering technical assistance
  • Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine
  • Gather client requirements for future releases of the product
  • Create and maintain all product documentation
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvent’s event management software
  • Communicate with the client and review the initial implementation with them and make required changes
  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
  • Document all communication with the client in Cvent’s CRM software
  • What You Will Need for this Position

  • Excellent communication skills (verbal and written)
  • Graduate / Under-graduate(drop-out) with strong analytical and logical skills
  • Experience in US Customer Service is a must
  • Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
  • Strong business acumen, ethics and high integrity
  • High comfort level in using online software products
  • Must be articulate, organized, detail-oriented and have the ability to multi-task
  • Quick learner, with a positive attitude and ability to work well within a team
  • Apply
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