Description
Community Coordinator -
To scale our business, we reimagine our Community as the captivating first stop and compelling life-long destination for anyone to kickstart, accelerate and succeed on the Automation Success Platform.
An empowered community of AAI superfans creates groundswell automation growth in new personas, industries and regions, making the Community our most strategic, competitive asset.
The Community Coordinator will support projects and initiatives that optimize community operations maintain the systems and engagement programs needed for the community to thrive.
The Community Coordinator will act as a bridge between members and the greater community team. They will build a close relationship with the community providing a unique perspective on the challenges of members and identifying solutions to meet their needs.
They will support the Community Team in building community trust and promote active engagement across the community ecosystem.
This position is a blend of tactical and strategic. The successful candidate will be someone who is a strong verbal and written communicator loves building relationships, is able to manage complex projects, and has a strong interest in community building.
Responsibilities -
Forum Engagement & Support
Represent the Community as the primary point of contact for member inquiries and concerns.
Troubleshoot and / or escalate customer-reported platform-related technical issues.
Provide administrative support for all forum-related content and engagement initiatives and calendars.
Build and deploy a new member onboarding engagement plan.
Lead ongoing moderation, response, and escalation of community activity
Partner with Senior Manager, Community to build an org-wide aligned Moderation and Escalation Playbook.
Manage all moderation and escalation workflows including ownership of the platform moderation queue.
Complete yearly evaluation and provide Community Guidelines enhancement recommendations.
Enable all applicable cross-functional teams on moderation and escalation policies and workflows (building required documentation, hosting the training, and serving as a point of contact).
Reporting and Analytics
Deliver a monthly forum engagement and trends report.
Construct and present forum-related QBR presentation in partnership with the Senior Manager, Community to boarder community team.
Founding Community Leaders Program Support
Develop and oversee a system to track leader activities, incentives, and recognition.
Community SWAG Operations
Maintain and nurture relationships with SWAG vendors.
Enhance and optimize Community Team SWAG processes.
Deliver all SWAG requests from start to finish across the community ecosystem.
Community Events
Provide support as assigned on cross-community ecosystem events and programs including User Group Meetings & Bot Games. 
