Senior Program Manager
4d ago

Zeta is a next-gen banking-tech company on a mission to help our banks and fintechs gain competitive advantage and independence from legacy systems.

Zeta was founded by serial entrepreneurs Bhavin Turakhia and Ramki Gaddapati. In 2021, Zeta secured a $280 million investment at a valuation of $ billion, from SoftBank, Mastercard and other investors in one of the largest ever single investments in a banking tech startup globally.

Zeta operates in 8 countries with over 15 million cards issued and 60 million cards contracted on its platform. Zeta’s flagship platform - Zeta Tachyon - is a next-gen, cloud native, API first, payment processing and core processing platform.

Tachyon has been developed ground-up with no dependency on legacy technology and can power any retail / commercial banking product including credit cards, debit cards, prepaid accounts, DDA, checking, term deposits and loans.

Tachyon is vertically integrated and modular with 100% API and event coverage including product setup, configuration, origination, core processing, fraud, rewards, and notifications.

Watch a short 7 minute video showcasing the capabilities of Zeta Tachyon’s Credit processing stack here - Zeta is currently actively working with a few national (top 10) and regional US banks to replace legacy processing platforms with its modern stack.

What is the Role like?

  • In a short window of time we have begun work with some of the largest banks in the United States to migrate tens of millions of cards and accounts on our platform.
  • As Senior Program Manager, you will be responsible for owning the end to end program management for Implementations. In this high-touch role, you will use your consultative listening and selling skills to thoroughly understand our client's business and then coordinate with and own the delivery schedule of a team of Solution architects, Product Managers, and Implementation engineers to successfully complete the project on-time, on-budget and on-specification

    This is a fantastic opportunity to grow your career with the fastest growing Banking-Tech company serving the North American market, well positioned to disrupt legacy retail banking by vertically integrating core, payments and digital, to deliver the next generation digital suite of configurable products for both retail and commercial bank offerings.

    If you are a seasoned Program Manager who has a proven track record of delivering highly successful outcomes as measured by on-time, on-budget & on-specification, we would be delighted to have you join our team.

    This is a newly created position adding to our existing team. As Senior Program Manager, you will build out our rapidly growing Professional services organization.

    The ideal candidate will bring a customer first mindset along with a proven record of leading professional services teams.

    Key responsibilities for this position are, Delivery

  • You will lead cross-functional teams comprising implementation engineers, solution architects, product managers to deliver complex programs.
  • You will plan and manage project schedules, anticipate project risks and provide mitigation strategies.
  • You will as a need basis provide escalation management recommending engineering trade-offs and decisions aligned with business goals.
  • Stakeholder Management

  • You will manage conflicts, drive effective teamwork, communication and collaboration partnering across multiple business units with competing priorities.
  • Program Management

  • You will identify opportunities, define and institutionalize processes for accurately capturing scope, dependencies, schedule, metrics, risks for program success and effectively communicating the program status and updates / reports to all stakeholders on a regular cadence
  • Product & Engineering

  • Engage and provide customer feedback and input to the product roadmap and act as a voice of the customer regarding issues / opportunities and enhancements.
  • Thoroughly understand your clients’ business objectives and strategize with Zeta’s product, business development, and senior management team members to identify new opportunities and solutions.
  • Working closely with the Operations teams (Zeta and Client) to see the implementation of each contract / agreement from start to end.
  • In this team leadership role you are expected to :

  • Build, develop and manage a high performance program management team responsible for implementing Zeta SaaS solutions for Banks / Fintechs.
  • Create repeatable and scalable processes and playbooks to deliver implementations and conversions at scale
  • Create a client engagement model and constantly improve it with each engagement
  • Support sales efforts at prospects to convey confidence in our ability to execute
  • Who should apply for this Role?


  • 10+ years of Program Management experience in the Issuer Payment Processing industry, ideally in the Credit Card Domain
  • 3-5+ years of Strong experience in program managing large cross-functional SaaS Implementation projects right from inception to launch overseeing the full lifecycle
  • A good understanding of the issuer processing industry vocabulary, concepts and project steps
  • Experience in handling projects involving migrations / conversions will be useful
  • Experience in providing cross-functional coordination with engineering, product and inter / intra team communications to technical and non-technical groups.
  • Experience in working with tools to manage schedule, cost and risks of ongoing projects and provide reports to management
  • Excellent verbal and written communication skills, proven ability to build strong relationships and lead and influence cross-functional and partner teams
  • Strong negotiation skills with a problem-solving attitude
  • Organized, detail oriented, flexible, self-starter and highly motivated
  • Strong communications and presentation skills
  • Ability to collaborate well with teammates and business partners and influence business decisions
  • Specific knowledge

  • Understanding of banking tech systems and vendors
  • Knowledge and understanding of legacy platforms used by large financial institutions.
  • Expert knowledge of integrating with payment networks, processors and core banking systems
  • Expert knowledge of integrating with 3rd party financial software solutions such as CRM, LOS, FRM, bill payment, ATM networks, card printing, etc.
  • Knowledge of standards, regulations and mitigation
  • Knowledge of current and emerging competitor and market trends
  • Deep domain knowledge of market landscape and understanding of core banking systems and related ecosystem of payments, credit card, issuing services, fraud, digital and related solutions.
  • General Skills

  • Strong business acumen, problem-solving ability, and tech savvy
  • Strong stakeholder relationship management skills able to influence and manage the expectations of senior executives internally and externally.
  • Adaptable, approachable, open-minded with a clear understanding of the business; The incumbent must bring the ability and orientation to contribute beyond their scope of work.
  • Ability to perform as an individual contributor (in-direct team leader) and as a manager with direct reports.

  • Strong ability, aptitude, and desire to network and to earn the confidence of diverse senior client leaders in marketing, sales, product, technology, operations, finance and procurement functions.
  • Excellent communication skills written and verbal comfortable presenting to C’ level and boards.
  • Creative, positive, and collaborative problem solver.
  • Hands on, i.e. roll-up-your sleeve’ type
  • Education

  • Software Engineering background preferred. MBA from an accredited, top tier institution is not required but desired
  • About Zeta

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