The Fraud Management Specialist will be responsible for the daily review of orders that come into screening through our fraud prevention systems.
The candidate will learn fraud prevention processes and best practices which mitigate loss due to fraudulent orders. They will be responsible for handling emails to uphold our service level standards and provide world class support to clients and internal customers.
In this position, they will need to exercise the time-management and organizational skills necessary to handle multiple projects and tasks with overlapping short term and long term deadlines.
The role includes communicating with the team to stay ahead of fraudulent activity and trends, working as a team to cover all of our supported hours and holidays, commitment to continued learning and mastering the technology we use, and proactively assist with new initiatives to limit fraud exposure for ascena retail group.
Effectively screen ecommerce purchases to prevent fraudulent transactions
Review, investigate and track suspicious activity through our e-commerce platform
Identify, analyze, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed
Support customers, external and internal partners on fraud-related issues as needed
Demonstrate sound performance in key metric areas, such as individual approval rates and team service level standards
Inform upper management and internal business partners of suspicious activity or cases at the individual or client level
Follow all policies, procedures, standards and requirements directed by ascena and the department
Perform other duties as requested by management
Qualifications and Skills
College degree or 2+ years relevant experience preferred
1+ years of fraud prevention experience preferred
Familiarity with fraud management tools ? CyberSource, Accertify, Kount, etc.; CRM software
Must be able to leverage disparate information sources, including websites and third party tools, to research customer orders in a timely manner.
Ability to communicate professionally both verbally and in writing
Working knowledge of Microsoft Office suite
Strong attention to detail