Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day.
This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies.
Ciena makes your social / entertainment / business existence REAL.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!
Ciena, "Resident Technical Support Team", has a role for an Advance Technical Support Engineer with a strong software background to join the Blue Planet Network Integration team.
The Network Integration team is in part responsible for supporting Customer Production Networks, Installations and upgrades.
This is a post-sales technical role with focus on assisting customer use the product as well as handle customer tickets / cases open for Blue Planet product / portfolio.
The team provides technical support, Installation and upgrades to software.
The successful candidate will need to demonstrate a deep technical understanding network operations, fault and performance management space, as well as a strong hold in IP and Layer 2 domain including routing protocols, MEF services and be able to discuss these at a deep technical level with customers.
The customer engagements will involve early SW so the role also requires Network Integration to liaise with R&D to understand newer products in development and be able to feedback potential product improvements to both R&D and Product managers based on customer interactions.
This role as is focused on providing post-sales support, will require person to have good breadth of knowledge as well as sense of urgency to help resolve customer issue at the earliest.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Bring feedback back into Account / PLM / R&D community to help improve product functionality in future releasesProvide weekly execute updates on the execution and status of the customer engagements
EDUCATION / EXPERIENCE
Self-starter and self-manager with positive attitude. Team orientation, organized, and capable of independent work. Multitasking : able to manage many projects simultaneously, and appropriately determine priorities.
Acumen for problem solving. Ability to lead in an environment of change flexibility, creativity and patience. Ability to learn and grasp technical concepts related to products being developed.
Able to work effectively at all work and communicate at levels within the Ciena workforce.Bachelor’s degree in related field from a college or university with 10+ years related experience.
At least 5-7 years of experience in any Enterprise production support Environment.Minimum of 5 + years of OSS system knowledge especially in network operations, fault and performance management space Minimum of 5 years in a customer facing / pre-sales, hands on product evaluation environment.
Being You Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally.
Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law.
We do not tolerate any form of discrimination.Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes.
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