Manager II, Account Management
Amazon
Hyderabad, IND
1d ago

Job summary

We are looking for a seasoned and inspirational manager to support a team of account managers in the Assisted Seller Recruitment function to support EU Global Sales Arc.

EU Global Sales Arc, if one of the largest Arc in Amazon and growing at a rapid pace, with CAGR of upward of 30%. The candidate will be expected to manage 3 separate programs in New Sellers Recruitment and Existing Seller Management cohort, with a current team size of 8 and which is expected to scale up in 2022.

Given the growth opportunity available in this function, we expect successful candidate to thrive in an ambiguous environment where he / she must develop, implement and iterate data, processes, mechanisms and guardrails to improve the Selling Partner experience.

The role is focused on driving growth for selling partners through program and feature adoption, strategic business recommendations, and reducing enforcement actions.

He / she should understands the key levers to drive business growth for Selling Partners and can operationalize those levers across their team.

Roles & Responsibilities :

Planning / Analysis :

Establish partnerships with internal sales team leaders across EU and identify opportunities to help unmanaged Sellers improve their performance.

On existing programs, conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements.

Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management.

Implement account management best practices and SOPs into the business development framework. Leading operational planning sessions for the program to champion innovative ways that will scale the success of SSR-Assisted function.

Modeling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business.

Selling partner relationship management :

Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.

Leadership :

Become a thought leader in defining success criteria for the SSR-Assisted function and scaling it to multiple Marketplaces

Key job responsibilities

Roles & Responsibilities :

Planning / Analysis :

Establish partnerships with internal sales team leaders across EU AGS and identify opportunities to help New Sellers & existing Sellers cohort improve their performance.

On existing programs, conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

Analyze Seller and program performance trends, diagnose root cause of performance and create actionable plans for operational improvements.

Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management.

Implement account management best practices and SOPs into the business development framework. Leading operational planning sessions for the program to champion innovative ways that will scale the success of SSR-Assisted function.

Modeling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business.

Selling partner relationship management :

Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.

Leadership :

Become a thought leader in defining success criteria for the Assisted Seller Recruitment function and scaling it to multiple Marketplaces

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