AGM - Area Retail
Vodafone Idea Limited
Bangalore, IN
2d ago

AGM Area Retail Lead

Job Level / Designation

Function / Department

Job Purpose

  • Drive Customer First agenda (Focus on unmatched Customer Experience )
  • Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
  • Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
  • Deliver big bets for driving future growth (strategic thrust areas)
  • Key Result Areas / Accountabilities

  • Champion TNPS Retail to make it a way of life in the Zone
  • Liaise with Circle team to gain TNPS insights & make corrections Stores- TNPS
  • Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
  • implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
  • Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity store which will drive business
  • Core Competencies, Knowledge, Experience

  • Analytical & Problem Solving Skill
  • Must have technical / professional qualifications

  • Bachelors / MBA with 8-10 Years of experience.
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