Rep I
3d ago

What We'll Bring :

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and / or research and resolve consumer disputes.

Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What You'll Bring :

  • Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
  • Maintains a solid understanding of U.S. credit / financial principles along with knowledge of U.S. criminal justice system / criminal background report and U.
  • S. rental housing system / housing report (eviction) concepts.

  • Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and / or when researching and resolving consumer disputes.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
  • Performs other duties as assigned.
  • Impact You'll Make :

  • 1-3 years of experience in an operations job role or customer care / support job role.
  • Moderate skills in Microsoft applications
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be self-motivated and a self-starter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a team-oriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.
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