ABOUT MSCI POSITION OVERVIEW :
The successful candidate will be part of the real estate Client Service team based within the Mumbai office.The individual will be instrumental in establishing best practices and driving client service excellence.
Owning and managing client inquiry and issue resolution processes for specific case types using SalesForce.com and other internal tools.
Supporting Client Coverage teams across Europe, Middle East and Africa (EMEA) to increase efficiency and enhance the client experience.
The role will provide the opportunity toDevelop and leverage process management skills and analytical capabilitiesBuild an understanding of real estate performance measurementEngage in direct contact with real estate investment professionals around the worldSCOPE OF RESPONSIBILITIES :
SCOPE OF RESPONSIBILITIES :
Achieve an appropriate understanding of MSCI Real Estate products, Indexes, methodologies, techniques and client use-cases
Stay updated with announcements as well as new product launches and enhancements
Become proficient and accredited at resolving MSCI Real Estate client questions and issues for specific case types
Take ownership of specific client questions across MSCI Real Estate EMEA markets, products and services; supporting other regions, as applicable
Directly assist global clients via email by answering and resolving specific questions across MSCI Real Estate’s range of products
Manage client expectation in a timely manner and support Client Service staff to drive client engagement and satisfaction
Liaise with other MSCI departments to ensure all clients’ requests / inquiries are managed appropriately
Maintain accurate records in Salesforce of client contact details and conversations; including cases, and emails
DESIRED EXPERIENCE AND QUALIFICATIONS :
MBA / Masters in Finance
Past experience in client facing servicing capacity / SalesForce knowledge / Real Estate products
1- 3 years of work experience in financial services Operations / Client Service function is preferred.
Bachelor’s Degree in any discipline (required)
Working knowledge of MS Excel skills (required)
Excellent written and oral communication skills in English (required)
Must be attentive to detail with a willingness to learn and grow per the business goals
Confident and motivated to work in a global environment
Must have an appreciation for diverse cultural norms / style
Past experience in client facing servicing capacity / SalesForce knowledge / Real Estate products (preferred; not mandatory)
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.
MSCI is not responsible for any fees related to unsolicited CVs / Resumes.MSCI Inc. is an equal opportunity employer committed to diversifying its workforce.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.
To all recruitment agencies
Our office is located in the Goregaon suburb of Mumbai, the capital city of the Indian state of Maharashtra. The office is primarily technology and data services but has representation from all groups.