Associate Manager
Standard Chartered
Chennai, India, South Asia
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Domain Capabilities

Product / Domain Knowledge

  • Able to perform CDD related work which may not be straight forward and repetitive
  • Has good understanding of processes and products
  • Should possess good knowledge on CDD processes
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and CDD, AML processes.
  • Should be well-versed on the money laundering and CDD policies and procedures
  • Able to identify opportunities to automate repetitive logic based manual activities.
  • Perform independent activities concurrently
  • Give inputs from ground level after understanding the big picture
  • Participate in the discussion on any system changes / projects and provide inputs
  • Supports and involves in change management plans in achieving mutual objectives to manage change.
  • To provide support for UAT / UVT during any workflow changes and Field level validations
  • Open to suggestions and experimentation
  • To have a sense of urgency in meeting deliverables in TAT and Accuracy
  • To perform the assigned activities on time with no errors
  • Capacity Planning

  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
  • Operational risk Management

  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes and understands the operations risk
  • Awareness on transactional level fraud
  • Behavioural Capabilities

    Precision Accuracy

  • Able to drive quality work within team and self
  • Proof reads work and / or checks the process delivered thoroughly in order to eliminate errors.
  • When issues present consults with others in order to ensure he / she has resolved them in the appropriate way.
  • Client Centric

  • Considers the impact of their actions on the end-to-end process and customer.
  • Understands basic customer service requirement and able to apply same in own areas of work
  • Able to provide differentiated customer service for various types / grades of customers
  • Treat all clients with respect and cultural awareness
  • Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
  • Communication

  • Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
  • Possesses ability to translate complex information into easy- to-understand language
  • Proficient in both verbal and written communication
  • Escalates issues and concerns in a timely manner
  • Problem Resolution

  • Understands the situation and perform right escalations
  • Being able to provide data for performing root cause of the problem
  • Ability to speak up when in disagreement and opposition
  • Ability to understand the existence of crisis and conflicts
  • Able to work in a team with good interpersonal skills
  • Managerial Capabilities

    Stakeholder Management

  • Understands and knows who the stake holders are and meets SLAs.
  • Able to provide timely and accurate response to queries / request raised by Stakeholders
  • People Management

  • Able to co operate and work as a team in an open and approachable style.
  • Be good team player taking team’s goals in to consideration.
  • Change Management

  • Understands the need for change and willingly accepts it
  • Able to quickly adapts to changes with regards to process, projects, behaviour etc
  • Ability to look beyond self interest to collective interest
  • To positively respond to the pace of change
  • Data Analytics

  • Able to analyze the process to understand the dimensions of the job
  • Our Ideal Candidate

    Grade D 5 years of work experience in the following areas and Grade E 7 years of expeirence

  • CDD review
  • Telecom Operator
  • Data Entry Operator
  • Contact Center
  • Typing Skills
  • Reading and comprehension
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