About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Product / Domain Knowledge
Able to perform CDD related work which may not be straight forward and repetitive
Has good understanding of processes and products
Should possess good knowledge on CDD processes
Possesses and applies technical expertise to his area of work
Keeps up to date with changes to products and CDD, AML processes.
Should be well-versed on the money laundering and CDD policies and procedures
Able to identify opportunities to automate repetitive logic based manual activities.
Perform independent activities concurrently
Give inputs from ground level after understanding the big picture
Participate in the discussion on any system changes / projects and provide inputs
Supports and involves in change management plans in achieving mutual objectives to manage change.
To provide support for UAT / UVT during any workflow changes and Field level validations
Open to suggestions and experimentation
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To perform the assigned activities on time with no errors
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Operational risk Management
Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes and understands the operations risk
Awareness on transactional level fraud
Able to drive quality work within team and self
Proof reads work and / or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he / she has resolved them in the appropriate way.
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work
Able to provide differentiated customer service for various types / grades of customers
Treat all clients with respect and cultural awareness
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
Possesses ability to translate complex information into easy- to-understand language
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by Stakeholders
Able to co operate and work as a team in an open and approachable style.
Be good team player taking team’s goals in to consideration.
Understands the need for change and willingly accepts it
Able to quickly adapts to changes with regards to process, projects, behaviour etc
Ability to look beyond self interest to collective interest
To positively respond to the pace of change
Able to analyze the process to understand the dimensions of the job
Our Ideal Candidate
Grade D 5 years of work experience in the following areas and Grade E 7 years of expeirence
Data Entry Operator
Reading and comprehension