Customer Service Manager
Orange
India Chennai , India
2d ago

about the role

Ø Contribute to short and long-term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.

Ø Manage and improve the effectiveness and efficiency of the service support delivery Team.

Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.

  • SPOC for all operational requirement ,
  • Satisfying customer queries and follow up on escalated issues.
  • Periodic review with customer, Trend Analysis
  • Team Integration, coordination and Management
  • SPOC for all escalations within the scope of delivery.
  • Ownership for IR, RCA, SIP documents
  • Mentoring and motivating the Team for better performances.
  • Shift Roaster Management, training to the team, recognizing the efforts of the team.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational Documentation and Reporting
  • Ensuring process adherence by the Team and Maintain Team décor and discipline on the Operational Floor.

    department

    Sales & Marketing Asia Pacific

    Regular

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