Head of Delivery Management | ICT Line manager
Bangalore, KA, IN
3d ago

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark.

When joining Ericsson you are empowered to learn, lead and perform at your best, crafting the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

  • At Solution Area Enterprise Systems, within Ericsson Group IT, we run IT like a business. This means focusing on the value we deliver;
  • on top of costs we generate. We make the step from consuming technology to actively identify, cultivate, and develop new technology but only that which will deliver value to our customers!

    We are now looking for a Head of Delivery Management to join our team.

    In this global role, you will be a Line / People Manager managing a team of high-performing, senior Ericsson employees, who are responsible for managing Applications Delivery, including Operations (AO / AM), TCO, Compliance of 170+ global applications, which support Ericsson global businesses end-to-end.

    In addition, you will also provide supervisory leadership to a Business Support team, who front-ends to support Strategic Sourcing business function.

    We truly believe in happiness ; we enjoy and feel passionate about what we do and value each other’s technical competence deeply!

    You will

  • Create a productive work environment, for individuals and organization, that is international in nature.
  • Drive management of performance, competence, and people to ensure execution of work
  • Support, directly or indirectly via unit resources to align strategy and execution to overall Processes, Models, Strategies and Execution Plan.
  • Contribute directly to leadership teams, strategic, tactical, and operational work, and targets.
  • Provide steering leadership to team members on Operations, TCO and Improvement Initiatives.
  • Hold financial responsibility to manage TCO, Compliance for applications that the team is responsible for.
  • Drive governance with IT Partner / Supplier teams.
  • Maintain stakeholder engagement by working with people, teams across IT and Business.
  • Actively participate in leadership work beyond unit management (e.g. organization building, new initiatives, new IT programs, people training or development, team building, strategic research / analysis, team recognition)
  • To be successful in the role you must have

  • Hands-on leadership experience : IT Application Operations, IT Application Maintenance, ITSM, ITIL, IT Service Delivery, IT Infrastructure Operations, IT Supplier Governance
  • Prior knowledge of Enterprise / Business IT Applications (e.g. SAP ERP, HRMS, CRM, PLM etc.), Products hosted in Cloud (Azure / AWS / GCP) and SAAS applications
  • Good understanding in Agile and DevOps IT Delivery Models.
  • Credentials of leading diverse teams, people management within a global set-up.
  • Experience in application operations within outsourced IT environment, with multiple AO / AM partners.
  • Track record of devising strategies and implementing those through team members to achieve critical metrics.
  • Experience of task distribution, follow up, mentor and managing structure to deliver encouraged outcome.
  • Self-drive to handle ambiguous situations, and hands-on to take them through synthesis, empathy, research, collaboration to bring clarity in defining problem, strategy, or execution plan.
  • Key Qualification :

  • Relevant work experience of 15+ years in diverse roles within one or more domains of Corporate IT and IT Services.
  • Education : Bachelors or equivalent level of education in business administration or engineering.
  • What s in it for you?

    Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.

  • You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want;
  • with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

    You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless.

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