Intelligent Automation Analyst
Cigna, a leading Health Services company, is looking for exceptional Intelligent Automation Analysts in our Intelligent Automation Center of Excellence (COE).
The primary responsibility for this role is to help build the intelligent automation pipeline for the Cigna enterprise by analyzing automation ideas and helping determine their value and viability.
This role requires you to be able to understand business processes in operations across all domains in our enterprise, and also understand and help determine technologies we can use to help create business value.
The IA analyst will be responsible for collaborating and eliciting information from a wide variety of stakeholders in the business and IT and the right candidate will have hunger to learn on the job and add value to the business.
In this role, you will actively partner with Intelligent Automation COE leadership, business stakeholders, operational excellence teams, subject matter experts, application delivery teams and architects on initiatives that support Cigna's strategic goals centered on using intelligent automation tools (RPA, RDA, AI, ML, Chabot’s etc) to help improve operational efficiency, enhance capacity utilization and improve stakeholder experiences across the Cigna enterprise.
Core responsibilities :
Understand & analyze automation ideas
Analyze business automation ideas that have been submitted
Interact and engage with operational excellence teams and business process owners to understand process and value drivers using automation
Understand / determine process steps that can be automated
Determine automation idea viability & value
Determine the overall value of an automation idea by analyzing multiple value drives like efficiency, risk, improved productivity etc
Determine automation viability by analyzing complexity and technological feasibility
Help calculate value / viability score for an automation idea
Interact and collaborate with a wide variety of business and IT stakeholders across the Cigna enterprise
Intelligent automation technology and tools
Have a solid understanding of the intelligent automation tools and technologies (Eg, RPA, RDA, Chatbots, AI, ML) and their applicability to automation ideas
Passionate about learning about new intelligent automation technologies and tools as they evolve in the marketplace and how they may help solve business challenges
Transition knowledge of approved automation ideas to technical delivery teams
Passionate about intelligent automation tools and using the latest technologies to deliver business solutions
Boundless intellectual curiosity to continually learn and explore how to do things better, faster and cheaper
A roll-up your sleeves and get the job done mentality
Enjoys speaking with customers to understand how we can best meet their needs
Ability to effectively deal with change
Team player and ability to collaborate well
Excellent verbal and written communication skills to interact with a wide variety of stakeholders
Passion to learn
Takes ownership and accountability
Understands when to automate and when not to
Excellent abstract, analytical, problem solving and critical thinking skills.
Excellent facilitation skills
Comfortable working with ambiguity
Ability to work as part of a high performing team in a fast paced environment
Required 6+ experience as an analyst in software development or process engineering
Prior experience working with intelligent automation tools especially robotics
Demonstrated experience with thorough problem solving and analytical skills, combined with strong business acumen
Prior experience with business process automation
Prior entrepreneurial or startup experience is desirable
Knowledge and experience with agile development is desired