Person Should have technical experience related to Cisco Product specifically security product line ISE,NGFW,UMBRELLA, systems design and deployment, or networking and infrastructure within a large scale (preferably multi- national) technology services environment (For Technical Solution Specialists)Perform Incident Management Including Service Request and Restoration for Major and Critical Tickets.
Implementation of Data Products, Preparing LLD, Preparing POAs
Planning IOS Upgrades and executing the same
Supporting the Customers 24- 7 as on when required.
Ability to lead L1 team as mentor, motivator to get best performance towards excellent CSAT.
Root Cause Analysis of issues that caused network outages.
ITIL / ITSM tools awareness SLA maintenance skills
Technical & Functional Skills :
Should have 4 -6 Years in Cisco R&S, Project & operations technical tasks execution
Should have experience in Cisco devices Policies Management - Control & local service chaining, Integration with ISE (Policies & Authentication)
In depth knowledge of Software Defined Wide Area Network (SDWAN) technology on any of the OEMS like Versa, 128T, Viptela, (ISR / ASR Routers, Catalyst Switches (6k / 9k) and wireless Technology.
Catalyst 9500 / 9300, 6807 VSS and 3850), Cisco ASR1K, ISR4K) routers, ASA firewalls, Lightweight Access Points, Wireless LAN Controllers.
Knowledge of Policies (local, control, App aware policies), IPS / IDS, URL filtering, DNS & Web layer security
Strong hands on experience on Cisco Network Hardware like routers, ASA firewalls (ASA 5500), NGFW (ASA 5500 with Firepower feature)
Security- Control, local policy & application aware policies ( zone, segmentation, SGT, PCI), Intrusion prevention IPS / IDS, service chaining, Integration with ISE (Policies & Authentication)
Deployment & Management- template scripting, VPN, Application QoE(Qos, policing, shaping Queuing, FEC), integration Saas,Iaas
Education, qualifications, and certifications :
BE / BTech / MCA / Diploma In E&C / CS
CCNP / CCIE(R) Certificate in Security. CCNP SD-WAN (optional)
Excellent communication & Analytical skills
Team collaboration, customer relationship skills, Experience in FMS support activities, rosters etc
Experience as Individual performer self-driven in issue resolution ticket management as technical lead / SPOC to client in Operation cum NAC services management.