Provides pre-sales and / or post-sales consulting to benefit Keysight customers in areas such as product / service order fulfillment processes, customer service requests such as end-to-end order status management, repair / calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues / administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and / or shipping schedules and price changes. May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects. Determines and develops approaches to assignments.
Leads customer service projects requiring coordination with other functions. Solves a broad range of customer service-related problems of varying scope and complexity
Part of the Customer Contact Center (CCC) delivery chain, the Commercial Services Representative plays a combined role (Customer Service and Customer Relation), being a center of excellence for transacting and managing quotes and orders and at the same time, managing the direct communication with the customers, interfacing with Delievery organization, Sales, service representatives and partners to handle a variety of order management functions.
This function provides end to end responsibility in quote to cash processes and a unique focal point for specific customers and / or businesses, understanding requests and process transactions through Keysight systems while ensuring compliance to Keysight policies and Customer specific requirement.
Shift : Day Job
Schedule : Full Time (F)
Travel Required : None
Duration (Temp Positions Only) :
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
Candidates can be considered to work from the following locations :
APAC : India : Haryana : Manesar
Job ID : 35772