Customer Serv Ops Sr Rep
Keysight Technologies
Manesar, IN
3d ago

Job Description

Provides pre-sales and / or post-sales consulting to benefit Keysight customers in areas such as product / service order fulfillment processes, customer service requests such as end-to-end order status management, repair / calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues / administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.

Influences changes to production and / or shipping schedules and price changes. May identify and follow up on business opportunities.

May be responsible for project management of country, regional or multi-country projects. Determines and develops approaches to assignments.

Leads customer service projects requiring coordination with other functions. Solves a broad range of customer service-related problems of varying scope and complexity

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 4-5 years relevant experience for entry to this level.
  • Requires in-depth knowledge and experience in job and ability to work independently.
  • Job Function

    Part of the Customer Contact Center (CCC) delivery chain, the Commercial Services Representative plays a combined role (Customer Service and Customer Relation), being a center of excellence for transacting and managing quotes and orders and at the same time, managing the direct communication with the customers, interfacing with Delievery organization, Sales, service representatives and partners to handle a variety of order management functions.

    This function provides end to end responsibility in quote to cash processes and a unique focal point for specific customers and / or businesses, understanding requests and process transactions through Keysight systems while ensuring compliance to Keysight policies and Customer specific requirement.

    Shift : Day Job

    Schedule : Full Time (F)

    Travel Required : None

    None

    Duration (Temp Positions Only) :

    Not Applicable

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Candidates can be considered to work from the following locations :

    APAC : India : Haryana : Manesar

    Job ID : 35772

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