MarTech Operations Manager
Red Hat, Inc.
Bangalore, IN
5d ago

Job summary

The Red Hat Asia Pacific (APAC) Marketing team is looking for a Marketing Technologies (MarTech) Operations Manager to join us in Bangalore, India.

In this role, you will empower APAC marketers to guide measurable business impact by engaging customers and prospects wherever they are in their journey.

You will be involved in operationalizing the go-to-market for APAC marketers with MarTech tools and platforms. You’ll be responsible for defining, aligning, and implementing the global MarTech priorities in conjunction with local market requirements in APAC.

You will be involved in agency rationalization and maintaining the MarTech ecosystem in APAC. You will use clearly defined key performance indicators (KPIs) to track and report success.

As a Marketing Technologies Operations Manager, you’ll be in a senior operations lead position within the APAC Marketing team and collaborate with executive and sales management as well as operate in a regional, field, and globally matrixed environment.

Primary job responsibilities

  • Develop plans with global marketing to ensure data and process integration of systems that support key marketing processes are in sync in APAC
  • Lead marketing infrastructure deployment and integration in APAC, including outlining technology roles and responsibilities and evaluating the maturity of skills and process required to utilize technology
  • Be responsible for promoting the adoption and utilization of the organization’s current marketing technologies in APAC
  • Periodically liaison with global for any APAC specific customizations on MarTech tools and processes
  • Create process maps and documentation of MarTech operational tool workflows in APAC
  • Work with the MarTech Operations team to deliver effective change management and communications for technology implementation and process re-engineering within marketing
  • Lead agency rationalization and vendor onboarding in the region on MarTech tools and platforms
  • Work on platform troubleshooting, especially email marketing and reporting tools with the appropriate global teams or vendors
  • Provide enablement of tools and platforms and new MarTech process updates to the APAC marketing teams
  • Document MarTech tools intake and other processes for APAC marketing teams
  • Gather and disseminate internal and external marketing technology best practices
  • Required skills

  • Bachelor's degree in marketing, business, or a related field; graduate degree is a plus
  • 10+ years of experience working in the technology industry
  • Experienced in working cross functional and multi-cultural teams
  • Deep expertise in Marketing Technology platforms and working with diverse vendors
  • Experienced in Eloqua, Adobe Marketing Cloud, Salesforce.com (SFDC), and event automation tools
  • Ability to project manage large workloads and meet deadlines
  • Strategic and critical thinking skills with the ability to interpret research and data
  • Creative problem solver and resourceful in escalation situations with a proactive approach
  • Excellent communication and presentation skills
  • Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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