Oracle EBS Customer Success Manager
Inspirage
India
2d ago

Inspirage is looking for a candidate with 15+ years of experience and excellent hands-on skills with Oracle E Business Suite.

This candidate will work closely with customers to ensure adoption of the platform, satisfaction regarding services provided and of the working results received, and they will capture ideas for improvement.

Job Title :

Oracle EBS Customer Success Manager

Location : India

Regions :

Bangalore, Hyderabad, Pune

Department :

Application Managed Services

Department : Brief Company Description :

Inspirage is the integrated supply chain specialist firm solving business critical challenges from design to delivery. The company delivers end-

to-end consulting and implementation solutions that link Enterprise Resource Planning (ERP), Product Lifecycle Management, Supply Chain Management and Logistics Management.

Inspirage partners with their customers to break down information silos and optimize performance to accelerate innovation, fuel growth and achieve operational excellence.

Inspirage is a Platinum level member of Oracle PartnerNetwork (OPN) and has been recognized by Oracle with numerous awards, including Oracle Excellence Award for Specialized Partner of the Year in 2018, 2017, 2016, 2015 and 2014.

Headquartered in Bellevue, Washington, the company has global presence with offices in North America, Europe, Middle East, and Asia.

Brief Job Description :

The Customer Success Manager develops customer relationships with our enterprise and SME customers promoting retention and loyalty.

This candidate has excellent hands-on skills on Oracle E Business Suite and works closely with customers to ensure adoption of the platform, satisfaction regarding services provided and working results received, and captures ideas for improvement.

This candidate also works closely with the sales teams during the onboarding of new customers and supports them on-site if needed.

Job Function :

  • Possess hands-on knowledge on Oracle ERP, SCM product chain E2E implementation.
  • Able to manage AMS projects with highest level of customer satisfaction
  • Work in AMS pre-sales, able to put up compelling proposals as part of RFP response or pro-active ones
  • Prepare and deliver presentations to customer / management as per the practice needs.
  • Collaborate with BD teams and assist them AMS sales.
  • Perform advisory services related to manufacturing, procurement, order management, supply chain domains, and other business needs
  • Interact with both Business and IT teams of Customer organization
  • Collaborate with other practices as part of AMS pre-sales and Delivery
  • Independent decision making
  • Roles and Responsibilities :

  • Manage Practice Portfolio keeping Organization Goals and Market Trends in considerations
  • Lead / manage deliveries for both On-Premise and Cloud Projects
  • Key contribution to practice growth in-terms of Revenue, People Net Adds.
  • Customer engagement, pre-sales activities, mine additional business Oppr and contribute to practice growth
  • Play a key role in practice building initiatives, developing GTM strategies, position and able to contribute AMS sell wherever involved.
  • Build / manage practices that differentiate, complement, and augment our existing offerings
  • Understand and Adapt industry best practices in managing and leveraging solutions / tools / products
  • Encourage / motivate team to grow and acquire new competencies
  • Define Strategies and Roadmaps for team learning and development
  • People management to address employee concerns and keep them motivated to deliver
  • Ensure Quality Deliverables through review / verification process / tools. Implementing and delivering best quality deliverables
  • Experience :

  • Minimum 15+ Years of industry experience using Oracle Applications
  • Excellent communication skills
  • Should have managed team / practice of size 30+
  • Should have worked on at least 3-4 end to end implementations on EBS with an experience of project / Delivery management
  • Cloud implementation exposure or understanding of cloud ecosystem is must
  • Experience in Requirement gathering, customer workshops, and involved in Analysis, design, build and testing in various Oracle Modules.
  • Process understanding and knowledge of implementation and AMS methodology is required
  • R&D Skills and able to come-up with innovative ideas / solutions
  • Ability to assess skills and performance
  • Project / People Management experience is must
  • Solution Designing and Architecting ability
  • Other Qualifications :

  • OPN Certifications on On-Premise or Cloud modules / technologies
  • Managing projects in multi-vendor scenario, Offshore / Onsite co-ordination and collaboration experience
  • Offshore based delivery experience
  • Education :

  • BE / Btech / ME / Mtech / MBA Equivalent
  • Required Competencies :

  • Integrity Adherence to business’ ethical principles; demonstrated honesty and courage
  • Intellectual Curiosity A demonstrated interest in personal and professional lifelong learning and development
  • Leadership Ability to clearly articulate an inspiring vision for people to follow
  • Planning Planning and prioritizing work to manage time effectively and to accomplish priorities
  • Interpersonal Skills Demonstrated ability to work effectively with others
  • Commercial Orientation Ability to identify market opportunities and the effective implementation of strategies for improved financial performance for the short and long-term
  • Inspirage offers a competitive compensation and benefits package that is comparable to the best in the consulting industry. This package includes :

  • Medical insurance that begins on your date of hire and includes dependents
  • Group Personal Accidental Insurance for short-term and long-term disability coverage
  • Annual Performance Variable pay
  • Privilege and Casual Leaves along with Public Holidays
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