Zenatix Solutions is looking for a smart and enthusiastic person for Operations Manager position.
Listed below are the Job responsibilities & requirement for a better understanding.
Job Responsibilities :
Managing the Zenatix solution (both hardware and software) installed at 2000+ locations and ensure and uptime of 99%.
Managing a team of engineers and technicians working from different locations.
Oversee day - to - day operations, escalations, ticketing and communications with all customers and addressing the clients queries.
Update and maintain documentation associated with processes and procedures.
Hire, train, mentor and develop Level 1 / Level 2 technicians.
Coordinate efforts to identify root cause and follow - up with cross teams for recommend solutions.
Identify areas for process and efficiency improvement within the team; recommend prioritized enhancements and oversee implementation.
Ensure that systemic issues have appropriate resolution paths.
Generate key reports for management including but not limited to : service level agreements, ticket resolution and customer issues.
Ability to exercise independent judgment in planning, organizing, and performing analytical tasks.
Experience in people - management and conflict resolution.
Must have a strong problem - solving skill.
Must have the ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure.
Must have ability to interact effectively with executives, engineers, vendors and peers.
Job Requirement :
Bachelor s Degree in Electronics and Communication, Computer Science, IT, Electrical preferred.
Must have at least 6 - 8 years of experience as an operation support manager in a 24x7x365 client services environment.
Good communication skills. (English Speaking & Writing)
Work Location and Compensation :
The position is based in Gurgaon. Compensation will be at par with industry standards.