Operations Manager
Zenatix
Gurugram
6d ago
source : Shine

Operations Manager

Zenatix Solutions is looking for a smart and enthusiastic person for Operations Manager position.

Listed below are the Job responsibilities & requirement for a better understanding.

Job Responsibilities :

  • Managing the Zenatix solution (both hardware and software) installed at 2000+ locations and ensure and uptime of 99%.
  • Managing a team of engineers and technicians working from different locations.
  • Oversee day - to - day operations, escalations, ticketing and communications with all customers and addressing the clients queries.
  • Update and maintain documentation associated with processes and procedures.
  • Hire, train, mentor and develop Level 1 / Level 2 technicians.
  • Coordinate efforts to identify root cause and follow - up with cross teams for recommend solutions.
  • Identify areas for process and efficiency improvement within the team; recommend prioritized enhancements and oversee implementation.
  • Ensure that systemic issues have appropriate resolution paths.
  • Generate key reports for management including but not limited to : service level agreements, ticket resolution and customer issues.
  • Ability to exercise independent judgment in planning, organizing, and performing analytical tasks.
  • Experience in people - management and conflict resolution.
  • Must have a strong problem - solving skill.
  • Must have the ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure.
  • Must have ability to interact effectively with executives, engineers, vendors and peers.
  • Job Requirement :

  • Bachelor s Degree in Electronics and Communication, Computer Science, IT, Electrical preferred.
  • Must have at least 6 - 8 years of experience as an operation support manager in a 24x7x365 client services environment.
  • Good communication skills. (English Speaking & Writing)
  • Work Location and Compensation :

    The position is based in Gurgaon. Compensation will be at par with industry standards.

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