DG Process Developer-Collections
Genpact
Gurugram, India
2d ago

Responsibilities

  • Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
  • Make collection calls to the customers, emailing / faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer / internal disputes, customer questions and working between departments to get a resolution
  • Inbound & outbound calling
  • Provide payment plans basis customer requirement
  • Qualifications we seek in you

    Minimum qualifications

  • Graduate (in any stream)
  • Relevant experience
  • Excellent Communication Skills (verbal and written)
  • Preferred qualifications

  • Good customer handling skills
  • High Energy level
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