Bachelors in science , engineering or equivalent
Responsibility : Account Mining :
Account Mining :
Understand Pricing models (FB / T&M).
Identify & provide Inputs to Program Manager on new opportunities.
Account Operations :
1 Responsible for the operational parameters ie continuously monitor and review operational metrics which impact the bottomline eg pyramid size, utilization etc for the project to ensure margins are met.
2 Raise invoices in coordination with the account managers, as and when due.
3 Submit monthly budget plans and seek approvals required in case of any deviations.
4 Raise Service Order &validate Resource requirement in internal system.
5 Share project level forecasts as accurately as possible.
Opportunity Identification and Pursuit :
Identify areas of valueadd in the current Project which can be taken up for account mining.
Support opportunity pursuit when requested (eg differentiators, estimates, underlying risks, scope etc).
Submit draft proposal for review to the Program Delivery Manager.
Build an understanding of the MSA structure.
Prepare or validate the SOW / work orders inclusive of scope and milestones, acceptance criteria for the Project.
Negotiate on resources, time, scope, milestones within the scope of the Project.
Program Setup :
1 Project Planning : Create Project plan including aspects such as Cost, Schedule, Scope, Requirements, Risk, Quality, Communication & Stakeholder management, Effort Estimation, Resource Planning.
Seek review comments from Program / Portfolio Manager and customer (as required).
2 Risk Management : Identify, raise flags and device mitigation plans during project onset and during the course of the project.
Seek approvals for action plans as required.
3 Review and Communication Governance :
Establish Project Review and Communication Governance
4 Estimation and Resource Planning : Leverage scientific models to arrive at effort estimation and subsequently resource loading and scheduling.
Work with support teams eg Admin, HR to ensure resources are available.
Understand project boundaries against SOW (scope of work / out of scope, and assumptions).
Monitor internal and customer project environment including Knowledge repository, C20, Project administration tools / applications, helpdesk / ticketing system, customer network connectivity.
Coordinate for setup team work environment desktops / software / workspace etc.
5 Requirements Gathering : Define requirements gathering and execution process.
Identify key acceptance criteria items, key dependencies and complexity to be managed.
Program delivery :
1 Requirements Understanding : Understand high level requirements.
Understand and manage inter component / module dependencies and do continuous replanning and reprioritization as required.
Validate that the requirements given are READY and FULL to be taken up by the Technical Lead and the team.
Identify gaps in requirements vs the envisaged high level scope and milestone Including NFRs.
user adoption and other implicit requirements .
2 Status Reporting :
Prepare status reports and conduct management reviews with applicable stakeholders
3 Signoff : Review design and architecture artifacts through the design, development and implementation phases.
Oversee timely reviews and sign off by the customer (if applicable).
4 Re-Planning :
Undertake continuous re-planning and reprioritization as required to complete the project on time
5 Scope Management : In case of changes in the project, conduct an impact analysis on the cost and other organizational parameters and report the impact analysis of such change to the customer.
Perform project estimation reviews and get approval from customer.
6 Escalation Management :
Responsible for informing the relevant client stakeholders in case of exceptions
7 Metrics Management : Responsible for generating and reviewing project metrics and identify deviations.
Identify corrective actions.
Resolve any escalated issues.
When required, escalate the same.
8 Support associate onboarding and release process.
Change Management :
Set up the Change Control procedures, which include a Change Register, Change Impact Analysis and a Change Approval Process for the project.
Responsible for making relevant SoW Changes.
Relationship Management :
Act as the point of contact on the project delivery, for Project related updates with the client and for regular communication of project updates.
Understand issues from the client perspective and provide a solution.
Liaise with relevant stakeholders (onsite project team, horizontal teams, Client team, Delivery manager, Program manager, Account managers, Client partners etc).
Support Program Managers / vertical teams during client visits.
Interact with vertical teams and account teams on a regular basis and support projects, account mining and establish relationship.
Knowledge Management :
Identify reusable assets.
Review any best practices / innovations as circulated within the group.
Identify Project level tools or other items to be built for this project.
Monitor creation of project level documentation (leanings, benefits, case studies etc) and monitor updating of the same on the shared drive / knowledge repository.
People Management :
Allocate work among team members.
Resolve team conflict & support team building activities.
Provide administrative support as and when required.
Provide inputs on goal setting and performance appraisals of team.
Identify skill gaps and training needs of team members and provide necessary support to address the same.
Provide inputs into the learning and career plans for team members.
Nominate team for awards.
Conduct training through academy and induction of new team members.
Establish backup plan for critical roles (for contingency).
Must Have Skills
Azure Data Lake Store