Process Associate - Collections
1d ago
source : Shine

Responsible for fielding incoming calls with queries and payment requests. Working with different departments to resolve the disputes.

Sending emails, faxes or making phone calls to send / receive documents from the customers for dispute resolution. Categorizing dispute in ERP and provide inputs for the report


Receive customer payments (primarily via incoming calls)

Responding to email / SFDC queries related to disputed invoices / deductions claimed

Research and analyze the disputes / deductions in ERP JDE

Follow-up with various departments to get supporting documents / info for dispute / deductions resolution

Documenting notes in GetPaid

Follow-up with customers via email, fax or phone to provide documentation

Provide statements, invoice copies, electronic reports to customers as requested

Provide billing data (ie invoice copies, statements, etc) upon request from customer to facilitate payments

Process or submit adjustments / write-offs based on DOA

Collects and updates customer contact information

Researches unallocated cash and works with internal team to get applied

Identify opportunities and recommend solutions for process and automation enhancements


Minimum qualifications

Day to day communication with business partner / relevant counter parts and with business leads wherever required

Ability to interact with customers via phone, email, SFDC and GetPaid

Basic Excel & Outlook skills along with accurate & fast data input ability (30-35 words per minutes with > 95% accuracy)

Understand full OTC cycle

Knowledge of GetPaid and / or JDE Systems will be helpful

Excellent verbal and written communication skills (English language)

Customer Oriented in resolving process related requirements

Willingness to work in US Working hours / Graveyard Shift

Preferred qualifications

Customer relationship management skills

Detailed / Multi-task oriented, Problem Solving Skills

Innovative and reliable

Team-player as well as the ability to be self-directed

Experience in Collection and Dispute Management process. Ability to train team members

Good Communication skills and CEF-B2 / C1 level language proficiency (English)

Problem solving and Analytical decision-making skills,

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