Ensure the Parts business in the Area as per company target
Ensure the Proper service manpower at dealer end
Ensure the AMCs as per the company target
Ensure the training of dealer service manpower
Up gradation of the service / technical bulletin to dealer service manpower
Ensure the proper tools and service facility at dealer end
Ensure the adequate Parts inventory at dealer end as per company norms
Warranty claim settlement
Failure analysis and communicate to HO
Resolution of the customer complaint and maintain the MTTR as per company norms
Conduct the regular meeting with dealer , service and sales team.
Communication with HO for dealer and customer issues
Looking after our Dealers and overall management of field / Customer / Product support activities .
Candidates with experience of managing dealership / large territories effectively will be given preference.
Motivate and improve customer satisfaction parameters across the region.
Monitor and strategically improve spares,lubricants,AMC sales across the region to exceed targets
Motivate the customer care team in the region for high level performance and excitement
Keep the dealer principal motivated through various communications, incentive schemes and updates
Create Synergy between Sales and Customer Care