Job Description :
Help desk analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
Has limited discretion to vary from established procedures
Works under general supervision
Beginning to solve some straightforward problems
Has limited work experience involving basic concepts and procedures but requires formal training in theories / concepts in own function
Experience / Education
Typically requires a 4 year degree and 2 4 years of related experience; or an advanced degree without experience; or equivalent work experience.