About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Maintain service level agreement metrics on turnaround and accuracy
Effective stakeholder engagement to understand and fulfill the needs of internal clients
Use metrics to drive decisions around service delivery improvements
Constantly reviews and improves on SLA
Brokers the interest and support of senior colleagues to further develop service levels
Is transparent with the business when making cost / benefit trade offs
Ensure Successful Audits.
Use internal / external audit findings to further improve service excellence.
Manage the maintenance of operational integrity throughout the unit
Building a people and unit road map that insures an effective team - utilizing all the people tools to continuously raise employee engagement
Create a harmonious work environment.
Employer of choice - People seek you out to be their manager
Maintain a healthy level of attrition
Have a set process to capture new ideas
Ensure migration of best practice
Network and maintain contact with external sources to keep track of developments in area of expertise
Record and identify process improvement opportunities and communicate feedback to Manager.
Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement.
Provide necessary MIS Reports that are error free and timely
Upholding the Values of the Group and Company at all times.
Compliance with all applicable Rules / Regulations and Company and Group Policies.
Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.