Specialist - GPS HR Operations
Standard Chartered Bank
Chennai, India, Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Maintain service level agreement metrics on turnaround and accuracy
  • Effective stakeholder engagement to understand and fulfill the needs of internal clients
  • Use metrics to drive decisions around service delivery improvements
  • Constantly reviews and improves on SLA
  • Brokers the interest and support of senior colleagues to further develop service levels
  • Is transparent with the business when making cost / benefit trade offs
  • Ensure Successful Audits.
  • Use internal / external audit findings to further improve service excellence.
  • Manage the maintenance of operational integrity throughout the unit
  • Building a people and unit road map that insures an effective team - utilizing all the people tools to continuously raise employee engagement
  • Create a harmonious work environment.
  • Employer of choice - People seek you out to be their manager
  • Maintain a healthy level of attrition
  • Have a set process to capture new ideas
  • Ensure migration of best practice
  • Network and maintain contact with external sources to keep track of developments in area of expertise
  • Record and identify process improvement opportunities and communicate feedback to Manager.
  • Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement.
  • Provide necessary MIS Reports that are error free and timely
  • Upholding the Values of the Group and Company at all times.
  • Compliance with all applicable Rules / Regulations and Company and Group Policies.
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
  • Any degree
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