Global ERP Change Request Manager
Merck KGaA Darmstadt, Germany
Bangalore SBS, India
2d ago

A career at our company is an ongoing journey of discovery : our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials.

For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Responsible for :

  • Change Process concept, realisation and continouus improvement for global SAP systems
  • Incorporation of ITIL and other best practices in the process
  • Communication and alignment with international stakeholders through various channels (e.g. sharepoint room) : Application Owner and Center of excellence representativesProcess OwnerSystem OwnerQuality AssuranceKey User CommunityInvolved Business representatives
  • Guidance, Training and onboarding of active Process Participants (e.g. projects)
  • Operative planning, leading, execution of Change Advisary Boards
  • Tracking and ensuring transparency of CRs in Life Cycle
  • Provision of stakeholder oriented KPIs
  • Work environment :

    Working in an international, virtual team in close collaboration being able to function as a cross functional backup for Release Management / Test Management

    Experience :

    University degree in Business Administration or Computer Sciences with focus on Business administration

    5-10 years of experience in these environments :

  • ITIL Expertise with experience in Service Support / Service Delivery organization
  • Computer Systems Validation in a Pharmaceutical Company
  • SAP ERP Project or ERP support organizations
  • Skills :

  • Excellent, fluent negotiation-save English in word and writing is mandatory, German of advantage
  • Strong analytical and conceptional skills
  • Organisational talent and intercultural competence
  • Communicative and Team Player
  • Self-driven and flexible
  • Tools :

  • Excellent MS Office know how, MS Power Query of advantage
  • SAP Solution Manager know how
  • Hewlett Packard ALM know how
  • What we offer : With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons.

    We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

    Join us and bring your curiosity to life!

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