Project Manager, Legal Operations
Standard Chartered
Bangalore, India, South Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.


  • Contribute to the development and implementation of the vision and strategy for Legal, CoSec & SIS (LCS) function, consistent with the Group's strategic direction and growth aspirations.
  • Proactively track and measure the performance of the function in delivering the Legal agenda, and identify gaps and actions required to deliver the agenda.
  • Support the Senior Project Manager, Legal Operations, Legal to define and deliver strategic programmes of work across the function
  • Establish, where required, rapid reaction task forces for swift issue management of projects, initiatives or events; oversee response to events to ensure appropriate issue resolution.
  • Project Management

  • Contribute to the development of key strategies for key projects / strategic initiatives.
  • Ability to prioritize projects based on the criticality and work through ambiguity
  • Help define project scope, goals and deliverables
  • Monitor and provide relevant stakeholders with accurate and timely information regarding status / risks / issues on all projects / initiatives Includes administrative tasks like timely publishing of meeting minutes and chase and track completion of mission critical tasks
  • Anticipate and proactively provide advice and support relating to all project management activities.
  • Create / manage schedule and project timeline and track deliverables
  • Prepare status reports and ensure project level issues, risks and their mitigants and resolution are documented, reviewed and monitored consistently across workstreams.
  • Where these may put project deliverables or timelines at risk ensure timely escalation to the AE.

  • Maintain the project library ensuring that appropriate records are kept.
  • Manage project governance meetings
  • Support change management activities when necessary to meet project outputs
  • Assist with post implementation reviews and benefits tracking and ensure proper handover to process owners is in place at project closure.
  • Compile lessons learned to contribute to ongoing improvements.

  • Lead by example ensuring strict confidentiality appropriate to the nature of the project / initiative.
  • Manage special projects as designated.
  • Productivity and Process Improvements

  • Identify and lead the implementation of process improvement initiatives in support of the function’s strategic agenda in line with Group frameworks and standards.
  • Contribute to the design and development of internal productivity metrics for the LCS function to measure and track performance of the function.
  • Develop and maintain standard processes, including identification and migration of best practices from other areas within or outside the Bank.
  • Identify and provide ongoing process improvement support for the LCS function.
  • Risk Management

  • Support the implementation of projects / process improvement initiatives in line with Group frameworks and standards, to drive improved efficiency across the LCS function.
  • Governance

  • Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
  • Responsible for assessing the effectiveness of the Programme’s arrangements to deliver effective governance , oversight & controls in the business and, if necessary, oversee changes in these areas.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Legal, CoSec and SIS functional management / senior teams
  • GBS RightShoring Enablement Team
  • GBS Internal stakeholders

  • Offshore experience in Legal Process Outsourcing is preferred
  • Seasoned Migration Manager with over 8-10 years of work experience across Banking BPO functions / BFSI Domain / Legal setups (minimum 3 + years experience in leading Migrations / Transitions projects within Banking and Financial Services organization for processes and functions) with previous experience of leading multiple complex Transition / Migration initiatives, project / change management / transformation role or similar experience
  • PMP, PRINCE2 or similar globally recognized project management certifications is an added advantage
  • Excellent understanding of migration methodology, Six Sigma / Lean Tools and Contractual framework RFI, RFP, SOW, SLA, etc
  • Excellent presentation, communication and influencing skills since the role requires leading governance and change management with senior leaders across the organization
  • Focus on execution and ability to manage through ambiguity and drive performance and change
  • Should have excellent understanding of business metrics and performance management. Specific to forecasting and capacity planning, pay for performance, productivity, etc
  • Ability to think strategically and logically structure and process large amounts of data into meaningful and actionable recommendations
  • Strong analytics and ability to proactively identify opportunities and drive results
  • Should have a good understanding of technology infrastructure and set up requirements i.e connectivity, bandwidth, BRD, production environment, etc
  • Strong powerpoint presentation skills - Ability to articulate ideas / discussions in a easy to understand and visually appealling manner for leadership consumption
  • Data Visualization - Ability to work on advanced excel , slice data, derive meaningful insights
  • Demonstrable track record of showing good quality judgement and confidently providing concise, accurate, thorough and well-structured analysis (both verbally and in writing).
  • Effective collaborative skills that contribute to positive working relationships with both internal and external senior stakeholders.
  • Proven ability to identify, assess, monitor, control and mitigate risks.
  • A credible, commercially-astute, results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to roll up his / her sleeves’ to get the job done.
  • A team player; multi-culturally aware with proven success working with cross-functional project teams in global service delivery model (with onshore and offshore resources).
  • Proven ability to create a strong network.

  • Adept at using MS Word, Excel and Project.
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form