Senior Officer
Citigroup Inc
Pune, MH
9d ago


Business / Department Objectives :

  • Account opening, maintenances & processing of customer Instructions within the agreed TAT
  • Core Responsibilities :

  • Meeting required productivity targets and an error free processing
  • Adherence to regulatory guidelines while processing client instructions
  • Day-to-Day Responsibilities :

  • Core processing of Account opening, maintenances & customer instructions
  • Error free processing & being highly productive
  • QA of account opening form and KYC documents (ID and Address proof)
  • Data entry of forms & client instructions
  • Deduce and Screening checks on system
  • Preparation of MIS
  • Post account opening maintenance
  • Tracking of document deferrals & document archival post completion
  • Scanning of documents in the workflow
  • Liaise with branches
  • Handle branch & customer queries
  • Key Deliverables :

    Error Free processing and being highly productive.

  • Follow through tasks and take ownership to ensure they are completed to the required standards.
  • Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.
  • Establish and maintain effective working relationships with colleagues..
  • Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
  • Adhere to policies, standard framework decided stated by the company to meet client needs.
  • Quality checks of account opening forms & other client instructions.
  • Education :
  • Graduate
  • Preferred :

  • Graduate with relevant experience
  • Experience :

  • Must be a graduate with minimum 2-3 years’ of working experience in banking processing role, part of any domestic consumer Banking operations
  • Preferred :

  • Experience in handling backend operations
  • Skills :

  • Good Communication Skills written and spoken
  • Good Interpersonal Skills
  • Candidate should have Competence in Windows based tools (Outlook / Word / Excel)
  • Preferred :

  • Candidates with strong expertize on domain
  • Certifications :

    1) NISM certification is mandatory for C05 before on-boarding.

    2) C04 associates should complete the same within 30 days of joining the unit, else they would be released from the team


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