As a member of a team of 16, provide 24x7 global technical support activities for the Bank’s Security Technologies and Service Continuity, on a rotational shift basis.
Ensure support issues, incidents and problems are managed in a timely and efficient manner
Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
Implementation of change, release and production support approvals.
Customer-focused on strong service delivery
To do support and troubleshooting issues in database, security tool and analysis
To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication
What will you be doing?
We are looking for a talented UI Designer with at minimum 3 yrs exp to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-
level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces
50% Support for information Security applications and 50% UI Designer for Service we deliver to stakeholders
AsiaPac / UK Hour Shift hours which may change depending on Business requirementsIncident, Problem and Change management
Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
Execute all visual design stages from concept to final hand-off to engineering
Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
Present and defend designs and key milestone deliverables to peers and executive level stakeholders
Conduct user research and evaluate user feedback
Establish and promote design guidelines, best practices and standard
Artistic eye for design
Ability to think creatively
Mathematical aptitude and strong problem-solving skills
Proven UI experience
Demonstrable UI design skills with a strong portfolio
Experience with Microsoft suite of products
Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
Excellent visual design skills with sensitivity to user-system interaction
Ability to present your designs and sell your solutions to various stakeholders.
Ability to solve problems creatively and effectively
Up-to-date with the latest UI trends, techniques, and technologies
BS / MS in Human-Computer Interaction, Interaction Design, or related
Experience working in an Agile / Scrum development process
What we’re looking for :
Proven customer service / liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
Able to work effectively in extreme high pressure situations where critical service availability is compromised and / or Barclays reputation is at stake
Fully competent in using audio and video conferencing facilities
Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)
Skills that will help you in the role :
Business understanding Investment bank
Risk and control governance
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. Be More Barclays’ represents our core promise to all current and future employees.
It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.
We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.
Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.
Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays / who-we-are / for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.
Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.
These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.
We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019.
In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites.
Please speak with your recruiter about the specific location plans for your role.