Roles & Responsibilities : Manages the SAP support team in areas such as; development of customer support processes (internal and external), technical planning, and work coordination.
Responsible for the development, execution and measurement of effective internal service level agreements.Plans, recommends and monitors SAP Administration (Basis), Unix OS and Oracle database by CGI or SLSMC.
Ensures effective security, operation and peak performance of SAP environments.Participates in the establishment of the technical direction required for the IT team to meet the organizations goals.
Responsible for development, maintenance and testing of contingency plans, hardware maintenance and lifecycle planning for the software, hardware andnetworking assets affecting SAP.
Recommends, implements and assures compliance with policy and procedures affecting computing technology.