What do we do?
Social conversations are the best advertisement of any brand and still the most influential when it comes to a buyer’s decision making process.
As much as the buyer would want to know the reviews / ratings and conversations revolving around a brand, the brand themselves would want to analyse the conversations of their customers to take appropriate actions.
This is exactly where we step in! Research cloud in Sprinklr enables the biggest of companies to get insights about their brands, products, services etc.
from all social and non-social channels using various modules in the cloud. We have the best-in-class product that does it and we ensure that our customers are able to use the product in the best possible way.
It’s a challenging environment requiring the team to maintain high standards of quality in delivery and client delight. We help build the next generation of Customer experience management platform by extensively contributing towards developing best practices for deriving insights for the brands from all over the internet.
What would be your responsibilities?
Lead a team of 4-5 Associate Business Analyst and ensure timely and quality delivery of the projects assigned to your team
Configure the Sprinklr product for various brands and industries following high standards of delivery and quality
Constant learning and collaborating with the team to develop best practices on product configuration
Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
Use product usage data to understand customer pain points and recommend possible solutions to the product team
Understand the use-cases of different industries and develop standard configuration for those use-cases
What are the must - have skills?
MBA in marketing, general management, operations or related fields.
Bachelors in engineering or related field with a minimum aggregate of 60%
Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
Excellent communication and presentation skills with high fluency in English
Build queries and filters to retrieve concise and topically relevant content from social media
Have good problem solving skills
Be a lifelong learner, eager to contribute to a collegial group and enhance the knowledge of those around you
Be an effective communicator; be able to read, understand and explain to others technical and academic publications about applicable work.
Understand client needs and map them to concrete solutions
What are the good - to - have skills?
Adequate awareness / knowledge of social media management tools and its usage
Proven work experience in the related field would be an added advantage
What are your career growth prospects?
Any self motivated, skilled professional can scale up the ladder in 2-3 years by showcasing his skills and value towards the organization in a consistent manner, there by also depending upon the requirement for the specific position