Associate Manager, Fraud Ops
Standard Chartered Bank
Chennai, India, Asia
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • Fraud specialists must prevent, detect and investigate any signs of external and internal fraud.
  • Apply comprehensive approach in dealing with all types of fraud.
  • Analyzes and reviews patterns and trends to prevent future frauds.
  • Examines accounts to check any fraudulent or erroneous information.
  • Investigates and summarize the key points of the investigation with root cause.
  • Analysis information for close, open or block of cards if necessary.
  • Prepares reports, monitors progress and watches for any developing problems.
  • Manage day to day operation and ensure BAU is completed without escalations.
  • Particate and lead client calls / meeting and minute the meeting points.
  • Risk Management

  • Analyzes and reviews transactions to detect emerging fraud trends.
  • In the event where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and / or activities are ceased.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Our Ideal Candidate

  • Minimum of 5-6 years of Cards Fraud Risk Management or financial investigative experience;
  • Proficiency in office skills : typing, MS Office - Word, Excel and related Case Management Databases;
  • Knowledge of financial products, fraud investigative components and related trends
  • Strong understanding of investigate protocols including a proficient knowledge of related investigative methods;
  • A strong understanding of all applicable government / regulatory statutes as they relate to financial crimes;
  • Excellent communication skills- both verbal and written needed for casework and obtaining cooperation of other parties;
  • Excellent report writing skills needed to communicate intelligence for the business and law enforcement action
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