Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Ensure proper selling techniques and strategies are utilized to maximize room revenues.
Plan & prepare monthly reports, forecasts and other relevant reports.
Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
Ensure calculative overbooking.
Give discounts and corporate rates, as per the company’s policy.
Supervise and delegate work to reservation assistants
Ensure that all reservations are recorded as per standard procedures.
Handle additional responsibilities as and when delegated by the Management.
Minimum 3 to 5 years of experience in a similar capacity.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Ability to accept responsibility.
Self confidence, motivation, drive and tenacity.
Ability to enhance organizational performance.
Ability to clearly delegate tasks and responsibilities.
Ability to think strategically, inductively, and creatively.