Account Manager
Da Miracle
Kolkata
5d ago
source : Shine
  • Managing a portfolio of reputable clients, from different sectors ( FMCG giants, E-comm start-ups, Professionals, leading news channels etc).
  • Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls.
  • Ramp up new clients quickly and efficiently - meet requirements and set clear expectations.
  • Ensure that clients are managed profitably - give strategic advice to support their growth plans.
  • Grow revenue from existing client relationships - understand client needs / requirements in order to contact with appropriate product / services information
  • Retain existing clients and manage dispute resolution
  • Work with dedicated Senior Manager to manage overall client experience
  • Perform delivery of client strategy in regular Account Review face-to-face presentations
  • Learning, understanding and advising clients on how to use our technology
  • Work closely with internal counterparts to lead affiliate initiatives across territories
  • Work closely with publisher services to identify partnership opportunities to grow our business
  • Working closely with Analyticsrsquo team to help interpret data and build more effective strategies
  • Work with other channel counterparts to provide full experience to clients
  • Plan communication activities for your accountrsquos campaigns
  • Developing, maintaining, and extending relationships internally and externally
  • years of digital marketing experience including client service (agency, client or consulting)
  • Degree in a Marketing field preferred
  • Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
  • Experience in strong client relationships, reinforced by building trust, advising and upselling
  • Detailed Digital Marketing Strategy skills (knowledge of key drivers and trends ) ability to be proactive by reading data and coming up with innovative solutions for each client).
  • Excellent time management and communication skills together with the ability to be flexible and creative.
  • Web literate (tracking analytics and methods)
  • You have a passion for digital marketing, innovation & start-up culture.
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