If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along.
This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team.
As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers.
You will act as a trusted advisor.
You will become an integral part of the company and our customers.Your Primary ResponsibilitiesUnderstand Customer Operations Tech Stack.
What platforms are they using for CRM, Support, Billing, Analytics, etc) Handhold customer in syncing all the data sources with CSB.
Many of which are pre build native integrations which are activated by a simple click through flow. Devising smart engineering solutions for each customer's unique enterprise stack (CRM / Billing / Support / Analytics).
You will get opportunities to learn & develop on different technologies and platforms. Understand the business requirement as to prioritize data sources and objects.
Conduct workshops with customers to break the requirement in smaller & achievable format.Create an implementation framework to capture and decide what are all the data that is requiredPlan meetings with customers & their developers to understand how their data is structured.
Consult them the best practices of sending that data to CSB.You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
Resolve customer issues, with or without collaboration with other teams; Build strong customer relationships by maintaining high levels of engagement and communication.
Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI toolsPass Feedback to Product ManagementWork with the Support & CustomerSuccess team to coordinate and prioritize open items.
What experience will you gain?Tech Learning about huge enterprises tech stackTech Understanding enterprise technical architecture and implementationTech - Understanding of APIs / JS / analyticsBusiness / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
International Customer exposure Talking to industry leaders What Makes You The Right FitAny experinece where you have done some Customer facing role. Is hands on with BI tools.
This is a must have since we have an international customer base that you will be working with.Undergraduate degree (BE / B.
Tech) in Computer Science or Information TechnologyWhat This Is NotThis is NOT a 9 to 5 job.We don't offer or encourage any hierarchical structure.
CompensationAmong the best in the industry.Cash, IncentivesWhy CustomerSuccessBox?CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform.
It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV. In SaaS, 95% of the Lifetime value (LTV) is locked in as Future’ Recurring Revenue.
BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE. CustomerSuccessBox technology tracks real time product adoption and customer engagement.
It’s AI Powered Early Warning System’ uncovers the blind spots for Proactive Interventions.
It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success. Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
People and CultureCustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (