Branch Sales & Service Manager
Standard Chartered Bank
Bangalore, India, Asia
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service, while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Business

  • Maximize sales performance to achieve given revenue targets (self and branch) through liability products Current / Savings / Term deposits , wealth management products and asset related products (secured, unsecured)
  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
  • Participate actively in branch sales planning to generate action plans for meeting targets
  • Processes

  • He / She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
  • Ensure high level of customer service in the Branch. Manage difficult customer situations
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc.
  • are authorized / overridden by appropriate authorities

  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
  • Take responsibility for general reconciliation and control activities.
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
  • Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of
  • Conduct, KYC / CDD / EDD & Money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis.
  • Any suspicious transaction must immediately be reported to the supervising officer.

  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should :
  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
  • Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
  • Key Stakeholders

    Branch Banking Retain department

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