Job Profile-SME
Job Location- Kolkata
CTC- 3.50 L-5.35 L
Notie period-Immediate / 30 Days
Ability to work on Outcome based metrics
Measures target achieved, skills required and behaviour at work
Zero level Non-Conformity with client
2 years of team (10 or more team members) handling experience of which 1-2 years in a call centre / service industry (preferably in RCM / Healthcare vertical)
Fluency in English Language. Clear accent, telephone etiquettes and good listening skills
Customer Service orientated, assimilate with co-employees, potential for learning and enhancing own skill sets
Ability to grasp, relate and quick response
Interaction with team members at regular intervals, share knowledge and information
Commitment, Logical thinking, deliberate the decisions, Play a role model, grievance handling and open for suggestion
Identify Training needs for team members to acquire / enhance the required skill sets
Requirements
Minimum qualifications / skills
Bachelor's degree in accounting / finance
Knowledge of the asset-based lending line of business, borrowing base concepts, and general knowledge of roles / responsibilities of syndications, origination, underwriting, portfolio, and field exam.
Knowledge of loan documentation and willingness to gain a more in-depth understanding of legal documents and terminology
Knowledge of fee accounting
Knowledge of flood regulation
Superior communication and customer service skills, both internally and externally focused and verbal and written, speak up and proactively notify deal team members on updates.
Ability to formulate open-ended questions in either verbal or written format
Knowledge of Loan IQ and Microsoft applications (Excel, Word PowerPoint) 
