Executive/Senior Executive - Business
BookMyShow
Noida, Gurugram
6d ago
source : IndigoJobs

Your Profile

  • Responsible for resolving and replying queries. Managing incoming customer service queries.
  • Ensure to meet SLAs set for queries via all relevant communication channels
  • Send timely events related or customer related communication
  • Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
  • Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
  • Handle customer complaints, provide appropriate solutions or alternatives within the time limits
  • Have knowledge on tech like SLACK, JIRA etc. (Preferable)
  • Your Checklist

  • 4-6 years of relevant experience in customer service role (preferably ecommerce, app solution process)
  • Good command over written and verbal communication
  • Problem solver ability to multi-task and prioritize
  • Strong time management skills and motivated to exceed expectations
  • Flexible based on business needs and requirements
  • Experience working in start-ups or other face paced environments
  • Job Classification

    Industry : Film / Music / Entertainment

    Functional Area : Customer Success, Service & Operations,

    Role Category : Voice / Blended

    Role : Voice / Blended

    Employement Type : Full time

    Education

    Under Graduation : Any Graduate

    Post Graduation : Any Postgraduate

    Doctorate : Any Doctorate

    Contact Details : Company : BookMyShow

    Company : BookMyShow

    Location(s) : Noida, Gurugram

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