Manager - Business Transformation

Firstsource

Nueva Delhi, India

4d ago

Responsibilities

Responsible for analysing business needs, mapping these to the product features and documenting feature enhancement, development or configuration list

Collaborating with a Product Owner to establish the product vision

Capturing, documenting and validating requirements as user examples, translating functional requirements to technical requirements, and identifying scalable solutions

Highlighting product features and explaining user examples in a manner clearly understandable to the development team

Collaborating with multi-functional teams and end-users to create solutions that delight, deliver value, and are collegial to product roadmaps and future-state vision

Working with leaders in sales, solutions design, operations, product development and product implementation teams to drive successful implementations of process redesign initiatives and adoption of functionality developed

Coordinating development, testing, and implementation of solutions with clients and product partners as needed

Supervising the progress of product development, and assisting with product release planning and testing

Identifying technology and design issues, coordinating team members and driving resolution across multiple teams and partners

Mentoring and developing the training plan needed to on-board new associates

Skills Needed

3+ years of experience in facilitating discussions with business users and understand their business needs, with 5+ years experience working with Health Payers

At least 2+ years in a lead role

Self-starter and Willingness to take ownership and learn new topics

Managing Product Discovery sessions with business / operations users and articulate / understand the Business Needs

Ability to map the business needs to product features

Ability to articulate new product features and capabilities in clear use cases

Proficient user of Azure Boards / JIRA / Confluence tools or other new age collaboration tools

Solid experience and understanding of Agile in developing epics, themes, user examples, supplementary requirements, and business rules

Good interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills

Excellent written and verbal communication skills

Bachelor’s degree, preferably in technical field

Industry Certifications, such as AHIM, HIMSS and IIBA is a plus

Knowledge in SQL Server or Sybase is a plus

Knowledge or EDI formats and EDI Mapping is a plus

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.