Preferred Skills :
Bachelor’s degree in Computer Science or equivalent engineering discipline or equivalent experience.
2+ years of working experience in the development and integration of solutions utilizing SaaS / PaaS based Customer Data Management platforms.
2+ years of experience with Microsoft Azure or AWS or GCP (Azure Preferred)
2+ years of experience in a customer-focused role such as presales, product design, professional services, technical account management or technical support.
Experience in developing high-level technology architecture design of current and future state solution based on business requirements and value propositions.
Work with engineering, product management to identify workarounds or solutions and deliver to the customer in a timely manner.
Working knowledge of Azure DevOps or JIRA, Microsoft Office suite.
Salesforce experience a plus.
Excellent communication skills, both written and verbal
Ability to interface with employees and customers at all levels
Self-starter, results and team-oriented individual
The successful candidate will have a great team attitude, strong desire to collaborate and contribute to our culture.
Assist senior members of the Solutions Engineering team.
Lead new customers through initial implementation, ensuring the customer’s data is configured accurately
Work as a liaison between SRE / SaaSOps and Customer Success to complete necessary business tasks for proper new customer onboarding
Provide advanced level of customer service to new Metallic customers to ensure optimal onboarding experience
Partner with Customer Success to be a key contact for first two weeks during onboarding time; which will consist of Zoom calls and scheduled follow up meetings as needed
Respond to escalated customer issues or questions, providing solutions to customer cases and partnering with Customer Success and Support where needed
Provide pre-sales support to sales team as necessary
Provides best-practice training to new and current Metallic customers while partnering with Customer Success.
Monitor key metrics on onboarding plan and work with team to propose new solutions to meet plan goals
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.