National/Global Service Delivery Head - Telecom
Flex-I Partners
Mumbai, India
5d ago

Job Description

Experience in customer service operations / CSD from Enterprise / Corporate background

Driving service strategies of account planning for global accounts and national accounts

Manage the subscriber and revenue churn for enterprise accounts.

Ensure customer satisfaction and compliance at national level for all enterprise accounts

Driving service improvement strategies for enterprise accounts

Acting as an escalation SPOC for India for resolving service related issues

Motivating and monitoring the performance of enterprise global service managers

Own the budget for service team.

Managing international time zones & work cultures.

Desired Profile

12+ years experience in enterprise service delivery from telecom industry is preferred.

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