Sr Associate Software Testing
Sutherland
Hyderabad, Telangana, IN
1d ago

Job Description :

Sutherland is seeking an attentive and analytical person to join us as a RPA Tester to be responsible for overseeing the quality of calls and customer service delivery.

We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities :

  • Keep management updated : Relay vital information in the form of timely and accurate reports
  • Impact the bottom line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations
  • Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction;
  • provide coaching and feedback to CSRs

  • Strengthen relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations
  • Take the lead : Monitor calls / chats / e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action;
  • perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

    Qualifications :

    To succeed in this position, you must :

    Primary responsibilities

  • 1+ Years of Experience in Manual or Automation Testing.
  • Healthcare Domain Expertise in Revenue Cycle Management
  • Experience in Test Data preparation, Writing & Executing Test cases and Documenting Test results.
  • Experience in Bug reporting, reviewing, and verifying.
  • Experience in Web Testing, System testing, GUI Testing, Functionality Testing, Regression Testing and Browser Compatibility Testing.
  • Good interpersonal skills, committed, result oriented and zeal to learn new technologies.
  • Responsible for testing documentation on reviews & walk-through, including Test plans, Test cases, Test Result Document, and issue resolution meetings, as required.
  • Key competencies

  • Functional Domain : Exposure to the U.S Healthcare domain knowledge will be an added advantage.
  • Process : Having good exposure to Agile Scrum methodology and was part of Daily Scrum call, Sprint planning and Sprint Retrospective calls.
  • Technical Expertise : UI Path, VB Script, LINQ, SQL Server & TFS.
  • Years of Experience : 1+
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