Head of IT ISC

Philips

Gurgaon

10d ago

About the Organization

Philips India Limited is a subsidiary of Royal Philips of the Netherlands, a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care.

Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-

guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

Job location : Gurgaon

Reports to : Head of IT International Markets, Group IT

Job Summary

The incumbent will be responsible Leading IT for Philips in the Indian Sub-Continent (7000+ employees), which includes two divisions-

Health Systems & Personal Health, Global R&D Centers, Manufacturing Operations, and Global Shared Service Center (GBS). He / she will be responsible for providing General management of IT & Operations of Market or major portions thereof.

Performing stakeholder engagement including representing all of Philips IT, manages application operations, manages infrastructure operations including supplier management, performs people management, and manages financials including creating annual operating plan, quarterly updates.

The incumbent will also be responsible for deploying the Technology strategy, portfolio and programs of IT

You are responsible for

Hierarchically and functionally responsible for all Market IT Staff

Demand Management for the Market Stakeholder engagement

Managing Markets, IT to remain competitive in terms of adherence to AOP and quality standards

Drive the culture of LEAN and continuous improvement by utilizing Daily management and problem solving

Representing Philips IT in all contacts with the businesses and (Market) management with regard to operating the global and local IT services

Act as IT Business Partner of Markets taking end to end accountability for Operations

Escalation level for Site IT Managers, who act as Business Partner for local Site Management

Conclude service agreements for local IT services Infra and Apps to be defined and agreed with the IT BP for the Market Applications Operations management

Delivery of first line support for global services against agreed service levels & costs

Participate in global IT programs and services including E2E transformation programs

Managing contracts with external partners regarding local IT services

Deliver local (legal / fiscal / regulatory) projects

Drive global project roll outs on local sites

Deploy global processes whenever possible and enforce the use of them.

Infrastructure Operations management

Regional field operations for network, telecom, and end user devices

Management of Regional Operations in Data Centers both Philips owned and outsourced Data Centers to partner

Supplier Management, e.g. Day to day demand management towards 3rd party suppliers for Infra services such as DC, Network, Telecom services People management

Source, develop, host and provide resources for IT Infra & Operations, for changes and for projects with required skills at competitive costs.

Manage team of Site IT Delivery Managers, Regional / Cluster operations, First Line support and local for local support team. Financial management

Creating annual operation plan including quarterly update via Rolling Forecast process

Operating local IT services (both Application and Infra) against competitive costs, agreed in SLA. Profit / Loss accountable for Cluster results.

Managing Markets, IT to remain competitive in terms of adherence to AOP and quality standards

Drive the culture of LEAN and Continuous Improvement

To succeed in this role, you should have the following skills and experience

Master’s’ degree or equivalent experience including certifications in a related field (Business, IT, Engineering)

Excellent management knowledge of major segments of IT

Excellent relationship and organizational skills with ability to create effective relationships with business and within IT

Understanding of applications, infrastructure, and supplier management. Requires strong operational skills in applications, infrastructure, and the key components

Strong interpersonal and communication skills and ability to stitch together various business requirements to figure out an appropriate IT solution

Ability to understand complex issues and break down into component issues and manage the resolution of IT problems

Ability to drive systematically the resolution of a problem and help formulate a solution to preclude the likely hood of a future occurrence

Act as a strong change advocate of major initiatives

Have strong planning, organizing, and project management

Has experience in managing, driving and delivering on key objectives within agreed upon schedule.

Customer Focus -Building strong

Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions

Strong people management skills

Why should you join Philips?

Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

Apply

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