CUSTOMER CARE SENIOR REPRESENTATIVE
NTT DATA Services
Chennai, TN, IN
5d ago
source : Successfactors

At NTTDATA we know that with the right people on board,anything is possible. The quality, integrity, and commitment of ouremployees have been key factors in our company’s growth and marketpresence.

By hiring the best people and helping them grow bothprofessionally and personally, we ensure a bright future for NTTDATA Services and for the people who work here.

ReqID : 41603

nthis Role you will be ResponsibleFor

Processesmember enrollment and change forms, including dataentry.

Verifying proper completion of enrollmentand change documentation.

Requests and verifiesinformation as needed to expediteenrollment.

Ensuring accurate and timelycompletion of transactions to meet or exceed clientSLAs

Processes daily enrollee invoices andpremium reconciliation for members.

Organizingand completing tasks according to assignedpriorities.

Developing and maintaining a solidworking knowledge of the healthcare insurance industry and of allproducts, services and processes performed by theteam

Resolving complex situations followingpre-establishedguidelines

Requirementsfor this roleinclude :

BothGraduates and Post Graduates canapply.

Excellent communication (verbal andwritten) and customer service skills.

Able towork independently; strong analyticskills.

Detail-oriented; ability to organize andmulti-task.

Ability to makedecisions.

Required computer skills : must haveexperience with data entry and word processing, possess a workingknowledge of MS Office applications, and understand how to navigatethrough web-based applications.

Demonstratestrong reading comprehension and writingskills.

Cognitive Skills include language, basicmath skills, reasoning ability and verbal communicationskills.

Ability to work in a teamenvironment.

Requiredschedule availability for this position is Monday-Friday 6PM / 4AMIST The shift timings can be changed as per clientrequirements.

Additionally, resources may have to do overtime andwork on weekend’s basis businessrequirement.

In this Role you will be ResponsibleFor

Processes memberenrollment and change forms, including dataentry.

Verifying propercompletion of enrollment and changedocumentation.

Requests and verifiesinformation as needed to expediteenrollment.

Ensuring accurate andtimely completion of transactions to meet or exceed client SLAs

Processes daily enrolleeinvoices and premium reconciliation formembers.

Organizing andcompleting tasks according to assignedpriorities.

Developing andmaintaining a solid working knowledge of the healthcare insuranceindustry and of all products, services and processes performed bythe team

Resolving complexsituations following pre-establishedguidelines

Requirements for this roleinclude :

Both Graduatesand Post Graduates can apply.

Excellent communication (verbal and written) andcustomer service skills.

Able to workindependently; strong analytic skills.

Detail-oriented; ability to organize andmulti-task.

Ability to makedecisions.

Required computerskills : must have experience with data entry and word processing,possess a working knowledge of MS Office applications, andunderstand how to navigate through web-basedapplications.

Demonstrate strongreading comprehension and writingskills.

Cognitive Skills includelanguage, basic math skills, reasoning ability and verbalcommunication skills.

Ability to workin a team environment.

Required schedule availability for thisposition is Monday-Friday 6PM / 4AM IST The shift timingscan be changed as per client requirements.

Additionally, resourcesmay have to do overtime and work on weekend’s basisbusinessrequirement.

Thisposition is only available to those interested in direct staffemployment opportunities with NTT DATA, Inc. or itssubsidiaries.

Please note, 1099 or corp-2-corp contractors orthe equivalent will NOT be considered. We offer a fullcomprehensive benefits package that starts from your first day ofemployment.

About NTT DATAServices

NTTDATA Services partners with clients to navigate and simplify themodern complexities of business and technology, delivering theinsights, solutions and outcomes that matter most.

We delivertangible business results by combining deep industry expertise withapplied innovations in digital, cloud and automation across acomprehensive portfolio of consulting, applications, infrastructureand business processservices.

NTT DATAServices, headquartered in Plano, Texas, is a division of NTT DATACorporation, a top 10 global business and IT services provider with118,000+ professionals in more than 50 countries, and NTT Group, apartner to 88 percent of the Fortune 100.

Visit nttdataservices.com tolearn more.

NTT DATA,Inc. (the Company ) is an equal opportunity employer and makesemployment decisions on the basis of merit and businessneeds.

The Company will consider all qualified applicants foremployment without regard to race, color, religious creed,citizenship, national origin, ancestry, age, sex, sexualorientation, gender identity, genetic information, physical ormental disability, veteran or marital status, or any other classprotected by law.

To comply with applicable laws ensuringequal employment opportunities to qualified individuals with adisability, the Company will make reasonable accommodations for theknown physical or mental limitations of an otherwise qualifiedindividual with a disability who is an applicant or an employeeunless undue hardship to the Company wouldresult.

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