A Front Office Executive assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Executive, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.
A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Front Office Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous customer service experience within the hotel / leisure / retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
High level of IT proficiency