Application Support IT
Volvo Construction Equipment
Bangalore, Karnataka, India
12h ago

Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications.

  • Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW
  • Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes
  • Actively engage with peers, leads, Subject Matter Experts, to resolve any gaps.
  • Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset
  • Accurate and timely reporting of progress, escalations and report status to the team leader.
  • Generate reports if necessary.
  • Work experience : Minimum 1 to 3 years

    Minimum 1 to 3 years

    Education : Any Bachelor’s Degree

    Technical competencies :

  • Experience in MS office is must
  • Experience in working with Identity & Access management processes and tools
  • Experience in working with Ticketing systems such as Service NOW
  • Soft skills competencies :

  • Communication : Skilled
  • Customer Focus : Good
  • Quality of execution : Good
  • Result Orientation : Skilled
  • Ownership & personal drive : Good
  • Analytical problem solving : Good
  • Willingness to work in shifts
  • Ability to multi-task and perform while interacting with a variety of people and business units.
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