To provide receptionist and front office duties in accordance with policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.
Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
Ensure personal prevent ability and dress in the assigned uniform
Receive, inform, guide visitors including co-ordination with employees
Responsible for maintaining the telephone registers including call tracking
Preparation of database of contacts and updating
Responsible for maintenance and upkeep of front office
Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
Ensure compliance of regulations / requirements of JLL management.
Provide assistance in general administrative activities
Provide assistance to the Help Desk if required
Contribute to the Monthly Management Report
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Develop the necessary policies and procedures required for all functions within the scope of Reception
Co-ordinate for flower arrangements
Assist in utilization of conference rooms
Co-ordinate with Facility team for event management
Experience in Front Desk and Back Office processes is required with strong Administration Skills.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
Graduate in any discipline
2 4 years’ experience in front desk management / reception
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at Accommodation.
Reques am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >
I want to work for JLL.