Operations Associate 1-6
Comcast
Chennai, IN
18h ago

WHO WE ARE

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the testing of the Company's internet protocol network and transport infrastructure to meet the requirements of the Converged Regional Area Network (CRAN).

Plays an important role in the testing and certifying of new hardware, configurations and services prior to deployment to the Company Network.

Job Description

Core Responsibilities

  • Provides technical advice and support for real time analysis, control and operation of the Converged Regional Area Network and Commercial network devices.
  • Executes existing test plans.
  • Interfaces with Network Engineering to maintain the integrity of the test bed area.
  • Tests and certifies configuration, hardware and new features prior to deployment to the Converged Regional Area Network and Converged Commercial Network.
  • Provides technical Tier 5 support for network problems and simulation of network issues.
  • Works to ensure that all systems and bug fixes are complete in new releases.
  • Works with vendors on new product releases.
  • Maintains consistent records and documentation of all tests and certifications.
  • Keeps the appropriate people informed and aware of the status and progress of work activities and business issue.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Employees at all levels are expected to :

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  • Disclaimer :

  • This information has been designed to indicate the general nature and level of work performed by employees in this role.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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