Client Success Specialist III-19000ZQP
Would you like to be part of a market-leading business, working with some of the best known and most respected brands and helping them to challenge the status quo?
Would you like to help drive success in one of the fastest growing SaaS markets in the world ?
Oracle Marketing Cloud was built with the mission to change the way that the world does marketing in the digital age. We’re a marketing cloud software and services leader that’s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.
Oracle Marketing Cloud is focused on delivering best-in-class software and service for digital marketing capability.
JOB PURPOSE :
We are looking for an experienced Customer Success Manager to work with our Oracle Marketing Cloud customers across India.
Responsibilities will include
To succeed in this role, this individual must have an outstanding customer orientation along with a passion and ability to develop a deep understanding for :
To maximize client success and satisfaction :
Navigating service issues appropriately as well as uncovering needs that result in service opportunities for high client value are critical aspects of this role.
To drive retention and growth targets :
This requires excellent product and domain knowledge along with a good understanding of the client organization, buying process, marketing initiatives, and overall level of satisfaction with Oracle Marketing Cloud software.
Desired Skills and Experience
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.